WIOA - Water Industry Operator Certification Schemes




The National Certification Framework for operators within Drinking Water Treatment Systems requires operators of potable water treatment facilities to have the requisite skills to undertake their important work.

The Framework was updated in 2017.




The Victorian Framework for Water Treatment Operator Competencies - Best Practice Guidelines define the minimum training, qualification and competency standards that operators must attain and maintain in order to operate drinking water treatment facilities in Victoria. 

The Guidelines require operators to be “Certified” and WIOA operates the only Department of Health endorsed Certification Scheme. 





Attaining certified status under the WIOA Wastewater & Recyled Water Industry Operator Certification Scheme indicates that an individual water treatment operator has a specific set of knowledge, skills, competence and experience which is recognised by the employer and the certifying body (WIOA). 

The Operator Certification Framework is being piloted in Queensland with the intention of implementing the scheme across Australia. The initial Framework was developed with qldwater as part of the Queensland Water Skills Partnership.

More information on the Australian Scheme   More information on the Victorian Scheme   More information on the Wastewater
& Recyled Water Scheme

Benefits of Certification

Certified individuals – are skilled and committed water industry operations practitioner. Their status as a Certified Operator demonstrates their commitment to excellence by participating in a process to assess and update their knowledge. They can be confident that they are doing the job to meet best practice and this can bring advancement and recognition. All certified personnel will be listed on WIOA’s national database.

Certified Operators will also benefit:

Employers - knowing that staff members who are Certified have the skills for the occupation and are committed to excellence in their role.

Career pathway – job seekers and young people will recognise and benefit from the enhanced career pathways in the water industry resulting from the industry based certification system which specifies training, knowledge, skills and experience.

Private Industry Employers - by insisting on using certified personnel they are practising sound risk management.

The water industry – operationally can become more professional as a result of gaining, recognising and documenting the skills necessary for each occupation. As more and more operators become certified, the level of professionalism in the water industry will continue to improve.

The environment - will be better off as well-informed operational practices can prevent inappropriate off site discharges, conserve water and avoid damage to aquifers and waterways.

Consumers - will know that when their systems are operated by a Certified specialist, those people will have the skills and experience necessary to operate or manage a system efficiently, effectively and with minimal impact on public health.







Last updated on 18-Jul-2017




The Water Industry Operators Association of Australia (WIOA) is a not for profit association of members who work in the water industry.

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03 5821 6744


Best Practice Guidelines

Contact Us

24 New Dookie Road
Shepparton 3630
Phone: +61 3 5821 6744
Fax: +61 3 5821 6033
Email: info@wioa.org.au



WIOA - Water Industry Operators Association of Australia